Global IT Source For The Canadian Corporate IT Requirement

Call us today at 416-299-6139          Email us: info@contek-office-tech.com

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Help Desk Software

Why implement Help Desk software?

  • Provides fast, and efficient service and trouble resolution.

  • Reduce help desk calls for minor issues. Free up support staff for something more important.

  • Easily and efficiently record and track each support incident.

  • Shorten the lifecycle of a help desk ticket, and so able to get more works done in less time.

  • Flexible routing lets you get each issue to the right person at the right time.

  • Automatic escalation and notifications ensure that nothing gets overlooked.

  • Coordinate support activity that involves many steps, people, departments, etc.

  • Implement dependent and parallel tasks to optimize the timing of each step and support effort.

  • Capture knowledge-base from resolved incidents, and make expert knowledge available to front line support staff.

  • Track information important to your organization & industry.

  • Reporting tools makes it easy to keep on top of your issues.

  • End users can review FAQs, search knowledge bases, submit incidents, and view status reports.



iSupport Incident Management Edition

iSupport Incident Management Edition was developed for companies less concerned about standards like ITIL and whose help desks require a full-featured incident management solution with powerful asset, knowledge, and SLA management. This robust, flexible, web-based help desk application was developed to provide quick ROI and efficiencies in your activities.     Learn More

iSupport Service Desk Edition  

iSupport Service Desk Edition is a comprehensive help desk solution designed to improve your support operation. The integrated features work together to address every element and function of the support process. If you need simple problem tracking or complex workflow, asset, and knowledge management, c.Support Service Desk can easily configured to meet your requirements today and as you grow.    Learn More

 

ScriptLogic Help Desk AuthorityProfessional offers a comprehensive issue tracking system that is intuitive, customizable and scalable to meet the needs of your business for help desk issues. Available with Windows and Web interfaces, this solution enables help desk staff to effectively manage issues, keep issues from falling through the cracks and increases overall productivity.       Learn More

 

ScriptLogic Help Desk Authority Professional offers a comprehensive issue tracking system that is intuitive, customizable and scalable to meet the needs of your business for help desk issues. Available with Windows and Web interfaces, this solution enables help desk staff to effectively manage issues, keep issues from falling through the cracks and increases overall productivity.   Learn More

 

ServiceDesk Plus is a web-based help desk software that helps you manage all your communications from a single point. It offers an integrated Request management (Trouble Ticketing), Asset management, Purchase order management, Contract Management, Self-Service Portal, and Knowledge Base. ServiceDesk Plus packs all the modules you ever need at an affordable price

     
 

                             

Call us at 416-299-6139               Email us at info@contek-office-tech.com