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ScriptLogic Remote Support Center
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Extend
the reach of IT with Remote Support
Center for Remote and Traveling
Workforce
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Remote Support
Center
increases the
productivity of local and remote workers
with web-based remote support
functionality, extending the reach of
the IT help desk to provide anytime
management of machines on the LAN or
across the internet. Remote Support
Center’s extensive feature set reduces
the cost of providing support,
centralizes your remote assistance
toolset, and features Desktop
Authority’s award-winning
ExpertAssistremote management
technology.
Supporting remote or travelling workers
has become an increasingly high priority
for many IT departments. The remote
workforce that was once thought of as
“merely a trend” has now become the
norm. Additionally, increasingly many
organizations have satellite offices
with no local IT representation,
resulting in the need to find
alternative ways for IT to manage their
employees’ desktop issues from afar.
The ability to troubleshoot and
diagnose desktop issues without
physically visiting each workstation is
vital for any organization, large or
small, concerned with keeping their
employees and IT resources productive
and effective. Whether your desktops or
laptops are down the hall, across campus
or in another state; remote and
travelling workers need to have the same
level of access to technical support as
if they were sitting in a cubicle at the
corporate office.
More Then Just
Remote Control
ScriptLogic’s
Remote Support Center increases the
productivity of local and remote workers
by providing full remote management of
computers on the LAN or across the
internet.
Not limited to
remote control, Remote Support Center
offers more than 40 different management
options to help IT assist, diagnose and
fix desktop problems using best-of-breed
remote assistance. Investing in
expensive, hosted solutions is no longer
required — now you can have
best-of-breed remote support
functionality installed directly in your
network.
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Datasheet
Download trail
Desktop AuthorityŽ
Password
Self-Service
Remote Support
Center
Patch Deployment for
Desktops option
Asset
Inspector
Spyware
Removal
USB and Port
Security
Desktop Authority
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Remote Support Center - Features and
Benefits
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Features |
Benefits |
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Anywhere Support |
Provide support from a web
console to end users
anywhere on the corporate
network or across the
internet.
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ExpertAssist Client |
The ExpertAssist client
provides far more than
remote control with over 40
management options such as
access to the registry, file
system, users/groups,
performance management and
the ability to diagnose and
fix desktops “behind the
screen”, without taking
control of the desktop. The
ExpertAssist client remains
installed and resident on
corporate desktops so you
can provide remote support
at any time, using its
industry-leading features
and functionality.
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InstantAssist Client |
The on-demand, zero-install
InstantAssist client allows
you to provide instant,
anywhere support to users
with no software
installation. The user
simply clicks on a web site,
accepts a security check,
and temporarily makes their
desktop visible to the
support engineer with an
option to let them take
control. When the support
session is complete the
InstantAssist client closes.
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Secure Access |
Access to the management
console for Support
Technicians sessions is
secured using four methods:
SSL encryption,
administrator certificates,
IP address ras lists
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Client Availability |
The technicians’ interface
clearly shows which of the
clients on the LAN and on
the Internet are available
for connection, so they can
immediately respond to
support requests.
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File Transfer |
Allows
for rapid transfer of files
and folders to and from the
remote computer, folder
creation, file deletion and
calculation of folder sizes,
and everything is tunneled
through the same HTTPS
connection.
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Registry editor |
Allows
the technician to explore
the remote user’s registry
from the web-based console,
and to create, delete and
export registry settings.
Once again, this all uses
the same HTTPS connection
and does not interrupt the
user while they work
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Chat Function
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ExpertAssist provides a
built‐in
chat function between
technician and user, and all
communication uses a secure
session connection.
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Unlike
hosted based service (SaaS) that
you have to pay year after year,
you own Remote Support Center.
It cost less than hosted based
service.
The two
clients in Remote Support Center
are licensed separately:
InstantAssit is
licensed per help desk
technician.
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ExpertAssit is licensed
by the number of computer where
the client will be installed.
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What
is the difference between the
InstantAssist Client and the
ExpertAssist Client?
InstantAssist Client
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One-time,
per-incident user assistance
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Rapid
download and install, just 2.5MB
in size
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Allows
remote control of user screen
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Licensed
per help desk technician
ExpertAssist Client
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Multiple
deployment methods:
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Pushed
from Remote Support Center
console to a computer, OU or
domain
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Deployed
by DA, SMS/SCCM or Group Policy
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Installed
on an individual computer
through an invitation
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Always
available for immediate support
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